Cancellation policy

You only have a cancellation right in accordance with the following cancellation policy, if you are a consumer. In pursuance of Section 13 of the Bürgerliches Gesetzbuch [German Civil Code) (BGB) a consumer is any natural person who enters into a legal transaction for purposes which are predominantly outside his trade, business or profession.

Cancellation right

You have a right to cancel this contract within fourteen days without having to indicate reasons.

The cancellation period is one month from the date on which you or a third party nominated by you, who is not the carrier, took possession of the goods.

In order to exercise your cancellation right, you must inform us 


by means of a clear declaration (for example, a letter sent by post, fax or email) of your decision to cancel this contract. You may use the attached specimen cancellation form for this, but this is not compulsory.

To comply with the cancellation period, you simply need to send off the notification that you are exercising your right to cancel prior to the expiry of the cancellation period.

Consequences of the cancellation

If you cancel this contract, we must reimburse all of the payments which we have received from you, including the delivery charges (with the exception of the resulting additional costs, if you selected a different method of delivery to the cheapest standard delivery method offered by us), immediately and at the latest within fourteen days of the date of the receipt by us of the notification that you are cancelling this contract. We shall use the same means of payment that you used for the original transaction for this refund, unless otherwise expressly agreed with you; you will not, under any circumstances, be charged any fees for this refund. We may refuse to make the refund until we have received the goods back or until you have provided proof that you have returned the goods, depending on which is earlier.

You must send back or hand over the goods to us immediately and, in any case, at the latest within one month of the date on which you inform us of the cancellation of this contract. Our address is as follows:


You will have met the deadline if you dispatch the goods before the fourteen-day period expires.

We shall bear the costs of the goods being returned.

You only have to pay for any depreciation of the goods, if this depreciation is due to unnecessary dealings with you regarding checking the quality, characteristics and functioning of the goods.


Effective from: 15.06.2015


Revocation Form